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Your Rights & Our Responsibilities

Everything you need to know about our policies, terms, and how we protect your data and payments.

Privacy Policy

Taxocity ("we", "us", "our") respects and protects your privacy. This Privacy Policy explains how we collect, use, store and safeguard your personal information when you visit www.taxocity.com or use our services. By accessing or using our site and services, you agree to the terms described in this policy.

  • 1.Information We Collect:
  • Personal Information: Such as your name, email address, contact number, business name, billing address and other identifiers you provide when registering, making inquiries or engaging our services.
  • Payment Details: Information related to your payment transactions. Note: We do not store full payment card details; all payments are securely processed through trusted third-party gateways.
  • Document Uploads: Any business documents, ID proofs, or compliance files required for services.
  • Technical Data: Such as IP address, browser type/version, time zone, device type, and usage data collected through cookies and analytics tools.
  • Communication Data: Records of customer support interactions, queries, and feedback.
  • 2.How We Use Your Information:
    • We use your data to:
  • Process and fulfill your service requests and transactions.
  • Communicate updates, confirmations, and support responses.
  • Improve our products, services, and site functionality.
  • Comply with legal and regulatory obligations.
  • Send occasional updates, marketing, or promotional content (you may opt out at any time).
  • 3.Information Sharing and Disclosure:
  • Service Providers: We share information as necessary with trusted partners who perform services on our behalf (e.g., payment processors, legal consultants, government authorities).
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process, or to protect our rights and the safety of users.
  • No Sale of Data: We do not sell, rent, or trade your personal information to unrelated third parties.
  • 4.Data Storage & Security:
  • Your personal data is stored securely on servers with strict access controls.
  • We implement industry-standard security measures to protect your information from loss, misuse, unauthorized access, disclosure, or alteration.
  • While we strive to protect your information, no internet transmission is 100% secure.
  • 5.Cookies and Tracking:
  • We use cookies and similar technologies to enhance your browsing experience, analyze site performance, and customize content.
  • Note: You can set your browser to refuse all or some cookies. However, this may affect website functionality.
  • 6.Your Rights & Choices
  • Access and Correction: You may request to view or correct your personal information stored with us.
  • Withdrawal of Consent: You may withdraw consent for marketing communications at any time using the unsubscribe link or by contacting us.
  • Account Deletion:To delete your account or related data, please email info@taxocity.com.
  • 7.Retention Policy:
  • We retain your personal information as long as necessary for service provision, legal compliance, dispute resolution, or as required by law.
  • 8.Third-Party Links:
  • Our website may contain links to third-party sites. This policy does not apply to those external sites, and we assume no responsibility for their privacy practices.
  • 9.Policy Updates:
  • We may update this Privacy Policy periodically. Changes will be posted here with the revised date. Continued use of our website and services constitutes acceptance of the revised policy.
  • 10.Contact Us:
  • For questions, concerns, or to exercise your rights, contact our Data Protection Officer at:
    Email: info@taxocity.com

Terms and Condition

Welcome to Taxocity! These Terms and Conditions (“Terms”) govern your access to and use of www.taxocity.com and all services provided by Taxocity (“we,” “us,” or “our”). By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to the Terms, you may not use our services.

  • 1.Eligibility and Acceptance of Terms:
  • You must be at least 18 years old to use our website and services.
  • By using our site, you confirm your acceptance of these Terms and are legally capable of entering into binding contracts.
  • 2.Services Offered:
  • Taxocity offers business compliance solutions including company registration, tax filing, intellectual property protection, accounting, audit, legal drafting, licensing, and related advisory services. Specific terms may apply for each service, which will be shared at the time of engagement.
  • 3.User Responsibilities:
  • Accurate Information: You agree to provide accurate, current, and complete information as required for our services and are responsible for updating such information as necessary.
  • Confidentiality: You are responsible for maintaining the confidentiality of any account credentials and for all activities under your account.
  • 4.Fees, Payments, and Refunds:
  • Pricing: Service fees are listed on our website or will be communicated during consultation. All prices are subject to change.
  • Payment Terms: Fees are payable in advance. We accept payment via the modes listed on the website.
  • Refund Policy: Refunds are subject to the Refund and Return Policy found on our site.
  • 5.Use of Website and Content:
  • Permitted Use: You may use the site only for lawful purposes related to your business or personal compliance needs.
  • Prohibited Use: Any attempt to use the website for fraudulent activities, harm the site, or breach its security features is strictly prohibited.
  • 6.Intellectual Property
  • All content, trademarks, logos, and materials on the Taxocity site are owned or licensed by Taxocity or its partners.
  • You are not permitted to reproduce, copy, alter, or redistribute our materials without our written consent.
  • 7.Third-Party Links & Services:
  • Links to third-party sites are provided for convenience. We do not endorse or control third-party content and are not liable for any issues arising from their use.
  • 8.Limitation of Liability:
  • We strive to provide accurate, up-to-date information and services. However, Taxocity is not liable for any loss, damage, cost, or expense, direct or indirect, arising from the use or inability to use our services.
  • Taxocity does not provide legal advice. Consult our qualified professionals or external experts for specialized legal opinions.
  • 9.Amendments:
  • We reserve the right to modify these Terms at any time. Changes will be effective once posted on the site or communicated otherwise. Continued use of the site indicates acceptance of the revised Terms.
  • 10.Termination:
  • We may terminate or suspend access to our services without notice for any unauthorized or prohibited use, or breach of these Terms.
  • 11.Governing Law and Jurisdiction:
  • These Terms shall be governed by and construed in accordance with the laws of India. In case of disputes, the courts of New Delhi shall have exclusive jurisdiction.

Refund and Return Policy

At Taxocity, we are committed to delivering high-quality services and ensuring customer satisfaction. Please read our Refund and Return Policy carefully to understand when and how you may request a refund.

  • 1.Services Covered:
  • This policy applies to all paid services rendered by Taxocity through www.taxocity.com, including but not limited to company registration, tax filing, compliance, intellectual property, advisory, and consultation services.
  • 2.General Refund Terms:
  • Non-Refundable Services: Due to the nature of professional and legal services, certain fees (such as government fees, stamp duties, or third-party charges) are strictly non-refundable once payment has been made and processing has begun.
  • Service Fees: Taxocity’s professional service fees may be eligible for a refund only under specific circumstances outlined below.
  • 3.Circumstances Eligible for Refund:

    • Refunds will only be provided under the following conditions:

  • Service Not Rendered: If the purchased service has not been initiated or no work has commenced from our side, a refund request may be considered.
  • Delay or Non-Delivery:In case of an abnormal delay or proven inability by Taxocity to deliver the agreed service due to reasons within our control, you may be eligible for a partial or full refund.
  • Duplicate Payment: If you made duplicate payments for the same service, the excess amount will be refunded after verification.
  • 4.Non-Eligible Circumstances:
  • No refunds shall be provided in the following cases:
  • Change of mind after work has commenced or service delivery has begun.
  • Client’s failure to furnish required information or documentation on time.
  • Rejection of application or registration by any government body due to client-provided incorrect, incomplete, or false information.
  • Any fee paid towards government, regulatory authorities, or third parties (such as PAN/TAN/DSC/MSME/Trademark/GST) is non-refundable under any circumstances.
  • 5.Refund Request Procedure:

    • To request a refund, please follow these steps:

  • Initiate Request: Contact our support team at info@taxocity.com or fill out the form on our Contact Us page referencing your service order number, payment details, and reason for refund.
  • Verification: Our team will review your request, transaction details, and service progress.
  • Processing: Eligible refunds will be processed within 7–15 business days after approval, and the amount will be credited to your original payment method.
  • 6.Modifications and Cancellations
  • Service modifications are permissible only before work commences. Once work begins, modifications may incur additional charges.
  • Cancellation requests received after work has started will not qualify for any refund.
  • 7.Contact for Support:
  • For all refund, return or cancellation requests, or any concerns, please contact:
    Email: info@taxocity.com
  • 8.Policy Updates:
  • We reserve the right to amend this policy at any time. Changes will be posted on this page with the updated effective date. Continued use of our services constitutes your acceptance of the revised policy.